At HIGH STRUCTURE SDN. BHD. (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website and services.

1. Information We Collect

When you visit our website, make a purchase, or communicate with us, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address.
  • Payment Information: Payment details such as credit/debit card information, which is processed securely by our third-party payment gateways.
  • Account Information: If you create an account, we may collect your username and password.
  • Order Details: Information about products you have purchased, your order history, and communication relating to your purchases.
  • Website Usage Data: Information about how you use our website, including your IP address, browser type, device information, and browsing activity collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders, including shipping and delivery.
  • Communicate with you regarding your orders, inquiries, or customer support requests.
  • Provide you with updates, promotional offers, and newsletters if you have opted in.
  • Improve our website, products, and services through data analysis and customer feedback.
  • Prevent fraudulent transactions and maintain the security of our website.
  • Comply with legal and regulatory obligations.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third-party partners who help us operate our website, process payments, deliver orders, or provide marketing assistance.
  • Legal Compliance: Government authorities, regulators, or law enforcement agencies when required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience and site functionality.
  • Remember your preferences and saved items in your shopping cart.
  • Analyze website traffic and user behaviour to help us improve.
  • Provide personalized content and relevant advertisements.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features on our website.

5. Data Security

We take reasonable precautions to protect your personal data. This includes using secure servers, encryption, and industry-standard security practices to prevent unauthorized access, disclosure, or misuse of your information. However, please note that no method of data transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and review the personal data we hold about you.
  • Request corrections or updates to your information.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your personal information where legally permitted.

To exercise these rights, please contact us using the details provided below.

7. Retention of Personal Data

We retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business, website, or legal requirements. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

📧 Email: hervinson5495@gmail.com
📞 Phone: +6010 897 3940