At HIGH STRUCTURE SDN. BHD., we want you to shop for your sports equipment with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.


1. Eligibility for Returns

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery.
  • The item is unused, in its original condition, and in its original packaging with all tags, manuals, and accessories included.
  • The return request is made within 7 days of receiving your order.

Please note: We do not accept returns for items that have been used, damaged due to misuse, or purchased during clearance sales unless the item is defective.


2. How to Request a Return

To request a return:
1. Contact us at hervinson5495@gmail.com or WhatsApp us at +6010 897 3940 within 7 days of receiving your order.
2. Provide your order number, details of the item(s) you wish to return, and clear photos of the item(s) showing the issue (if applicable).
3. Wait for our team to review your request and provide return instructions.


3. Return Shipping

  • If the return is due to damage, defect, or our error, we will cover the return shipping costs.
  • If the return is due to other reasons (e.g., change of mind), the customer will be responsible for return shipping costs.

All returns must be sent to the address provided in your return approval email.


4. Refunds

Once your return is received and inspected:

  • We will notify you via email or WhatsApp regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–14 business days to your original payment method.
  • Shipping costs paid during the initial purchase are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us to arrange the exchange process.


6. Non-Returnable Items

Certain items are non-returnable, including:

  • Items purchased during clearance or final sales (unless defective).
  • Used sports equipment showing signs of wear, misuse, or damage not caused by shipping or manufacturing defects.
  • Custom or special-order items unless defective.

7. Contact Us

If you have questions regarding returns or refunds, please contact us:

📧 Email: hervinson5495@gmail.com
📞 Phone: +6010 897 3940



We are committed to ensuring your experience with HIGH STRUCTURE SDN. BHD. is positive, and we appreciate your trust in our products and services.