At HIGH STRUCTURE SDN. BHD., we are committed to delivering your sports equipment safely, promptly, and efficiently. Please review our shipping policy below to understand how we handle orders, delivery times, and related processes.
1. Shipping Coverage
We currently ship orders throughout Malaysia, including Peninsular Malaysia, Sabah, and Sarawak. If you are located outside Malaysia and wish to place an order, please contact us directly to discuss possible arrangements.
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with your order details and tracking information once your order has been shipped.
3. Delivery Time
- Peninsular Malaysia: Estimated delivery within 3–5 business days.
- Sabah & Sarawak: Estimated delivery within 5–8 business days.
- Delivery times may vary depending on your location and external factors such as courier delays, public holidays, or weather conditions.
4. Shipping Fees
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. We strive to keep our shipping rates competitive while ensuring safe delivery of your sports equipment.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this tracking number to monitor the delivery status of your package via the courier’s tracking portal.
6. Delivery Partners
We work with trusted delivery partners to ensure your sports equipment arrives in excellent condition and on time. If you have a preferred courier, please contact us before placing your order, and we will try to accommodate your request if possible.
7. Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or recipient unavailability:
- The courier will typically attempt a second delivery.
- If delivery continues to fail, your package may be returned to us. We will contact you to arrange redelivery, which may incur additional shipping charges.
8. Damaged or Missing Items
We take great care in packing your order securely. However, if your order arrives damaged or if there are missing items:
- Please contact us within 48 hours of receiving your order.
- Provide clear photos of the damaged packaging and items.
- We will work promptly to investigate and resolve the issue, whether through a replacement, refund, or other suitable resolution.
9. International Shipping
Currently, we do not offer standard international shipping through our website. If you require international delivery, please contact us to discuss feasibility, rates, and customs considerations.
10. Contact Us
For any shipping-related questions, tracking issues, or concerns, please reach out to us:
📧 Email: hervinson5495@gmail.com
📞 Phone: +6010 897 3940
Thank you for shopping with HIGH STRUCTURE SDN. BHD. We appreciate your trust in us to provide quality sports equipment delivered safely to your doorstep.